Words to Avoid: Cleaning Website SEO Mistakes

Words to Avoid: Cleaning Website SEO Mistakes

SEO Language Mistakes Cleaning Businesses Should Avoid

💬 Introduction

SEO isn’t just about stuffing keywords into your cleaning service pages. Today, tone, clarity, and how trustworthy your business sounds are just as important—both to search engines and to your potential customers.

What you say on your website matters just as much as what you say on the phone. In fact, many of the same phrases that weaken a cold call can quietly sabotage your website performance, too. If your tone feels dismissive, vague, or overly formal, it can turn both prospects and Google away.

📞 Want better cold call results too? Read our guide on phrases to avoid in your cleaning service cold call script .

In this post, we’ll focus on how language affects your web content—highlighting common SEO-killing words and what to say instead to sound more helpful, credible, and engaging.

4 SEO Language Mistake Categories for Cleaning Companies

  1. Tone Mistakes
    • Overusing commanding or negative phrases like “you must” or “we require.”
    • Using apologetic or uncertain phrases like “we’ll try” or “it’s just.”
  2. Language & Clarity Mistakes
    • Using industry jargon that customers don’t search for.
    • Using vague benefit claims like “top-notch service” without evidence.
  3. Consistency Mistakes
    • Shifting tone from casual to overly formal across your pages.
    • Lack of internal voice standards or style guide.
  4. SEO Impact Mistakes
    • Keyword stuffing or writing for bots instead of humans.
    • Low engagement due to unclear, cold, or overly complex language.

❌ Mistake: Overusing Commanding or Negative Words

Negative and commanding language examples for cleaning websites

Common phrases like “You must,” “You need to,” or “We require...” may feel firm or clear, but they can actually come off as cold, rigid, or even condescending—especially online.

This tone repels both human visitors and search engines. Customers want to feel like they're being guided—not instructed. And Google prefers content that demonstrates helpfulness and clarity.

🔍 SEO Risk: A demanding tone can increase bounce rate, decrease engagement, and ultimately push your rankings down.

Fix: Use polite, collaborative phrasing that still gets the point across. Try:
  • “Let’s get you scheduled for a time that works best.”
  • “We recommend giving 24 hours' notice for any changes.”
  • “Here’s how we can help make this smooth for you.”

🧱 Mistake: Hiding Behind ‘Policy’ or Formal Language

Examples: “Our policy states,” “It’s required,” “Due to regulations...”
Why this hurts: This language feels cold, inflexible, and unwelcoming. It shifts focus away from the customer’s needs and onto your rules.
🔍 SEO Impact: Pages that come across as rigid or unhelpful can trigger higher bounce rates and lower dwell time—signals Google may interpret as poor user experience.
✅ Fix: Reframe policies in a more empathetic, benefit-focused way. For example:
  • “To keep things running smoothly for everyone, we kindly ask for 24 hours’ notice.”
  • “Here’s how we make scheduling easy and flexible.”
  • “Let’s work together to make this as seamless as possible.”

🤔 Mistake: Using Apologies or Uncertainty

Examples: “I’m sorry,” “We’ll try,” “It’s just...”
Why this hurts: These phrases may sound polite, but they introduce doubt and weaken your credibility. Clients may start questioning your confidence and reliability.
🔍 SEO Impact: Language that undercuts authority can lower your page’s trustworthiness signals, especially on key conversion-focused pages like service or pricing.
✅ Fix: Replace uncertainty with confident, action-driven language. For example:
  • “Here’s what we can do to make this easier.”
  • “Let’s confirm your preferred time.”
  • “We’ll have this ready by tomorrow afternoon.”

🎭 Mistake: Failing to Align Tone Across Pages

Example: A friendly, casual homepage followed by a stiff, overly formal FAQ or about page.
Why this hurts: Inconsistent tone confuses visitors and makes your brand feel disjointed. It undermines the trust and personality you're trying to build.
🔍 SEO Impact: A fragmented tone weakens your topical authority and user engagement—both factors Google uses to rank pages.
✅ Fix: Build a simple brand writing guide. Include:
  • Your brand’s voice and tone—friendly, expert, reassuring, etc.
  • Examples of words/phrases to use or avoid (e.g., “let’s” vs. “you must”).
  • Consistent formatting and style for service, FAQ, and about pages.

🧩 Mistake: Using Industry Jargon and Fluff

Examples: “High-touch sanitization,” “necessary protocols,” “dynamic solution.”
Why this hurts: Most customers don’t talk like this—and neither do they search this way. Jargon confuses or alienates readers, making your message sound generic or out of touch.
🔍 SEO Impact: Vague or fluffy wording reduces keyword clarity and topical relevance—key signals Google uses to understand and rank your content.
✅ Fix: Write like your customer searches. Use real-life, practical language that matches their intent. For example:
  • Instead of “sanitization protocols,” try “disinfecting high-touch areas like doorknobs and counters.”
  • Replace “solutions” with “services” or “plans.”
  • Use terms like “office cleaning,” “carpet stain removal,” or “weekly service” that align with actual searches.

SEO FAQs for Cleaning Service Websites

What SEO mistakes are most common for cleaning websites?
Commanding language, jargon, inconsistent tone, and keyword stuffing are the biggest issues. These affect readability, trust, and ranking.
How does tone affect SEO?
Search engines favor content that’s helpful and readable. Cold, rigid language increases bounce rates and reduces engagement, hurting your rankings.
Should we avoid certain phrases in our service descriptions?
Yes. Phrases like “we require” or “it’s just” weaken your messaging. Use client-friendly alternatives like “we recommend” or “we’ll handle it quickly.”
How do I check if my content uses the right keywords?
Use tools like Google Search Console or Ubersuggest. Also, see if your content answers real customer questions. For more help, see our SEO guide for cleaning businesses.
Is a consistent tone really that important?
Yes. A consistent tone builds brand trust and keeps visitors engaged. If one page is friendly and another is cold, it creates confusion and drop-off.

Conclusion

✍️ Writing matters—not just for rankings, but for reputation.

When your cleaning business speaks clearly and confidently online, you earn more than SEO points—you build trust. That means longer visits, stronger engagement, and more clients reaching out.

✅ Clean, conversational content leads to better rankings, more conversions, and happier clients.

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